General FAQ
Answers to all your questions about 89bd
Find detailed information on deposits, withdrawals, bonuses, verification, cricket betting, and responsible gaming.
Here to help you
Whether you are new to 89bd or a returning player — many questions come up, from account verification to betting rules. The FAQ sections below cover the most frequently asked topics by players in Bangladesh. If you cannot find an answer, contact us via 24/7 live chat or email.
Verification & Documents
At 89bd, a National ID (NID), passport, or driving license is generally accepted to confirm your identity. A utility bill or bank statement can be provided as proof of address. Photos must be clear and in color, and expired documents are not accepted.
If your verification is rejected, first speak with our team via live chat — they will explain the reason. In most cases this happens when a photo is blurry or part of the document is cut off. Re-uploading a clear, new photo will resolve the issue.
Identity verification keeps your account protected from unauthorized access and fraud. It ensures that you are the only person who can withdraw your funds. The process is also important for maintaining a fair playing environment and preventing minors from participating.
89bd uses SSL encryption technology, which keeps all your information secure during transmission. Uploaded documents are stored in accordance with a strict privacy policy and are not shared with third parties. Read our privacy policy for more details.
Account verification must be completed before your first withdrawal. This is done for the security of your funds. Once verification is complete, subsequent withdrawals are processed quickly — usually within 1 hour.
Responsible Gaming
Repeatedly placing bets to chase losses, playing beyond your budget, neglecting family or work, and being unable to stop — these are warning signs. If you feel gaming is affecting your daily life, seek help now and use 89bd's self-exclusion feature.
No. 89bd is for people aged 21 and above only. Age must be confirmed at registration and is checked again during the verification process. Accounts found to belong to minors are suspended immediately.
Contact our support team via live chat or by emailing [email protected]. We offer both a cooling-off period for a set time and permanent self-exclusion. The team will action your request promptly.
You will find detailed guidance on 89bd's responsible gaming page. Our support team will listen to your concerns in Bengali and provide the help you need. Talk openly with close family members and health professionals too — seeking help takes courage.
Yes, at 89bd you can set daily, weekly, or monthly deposit limits. Let the support team know and they will add it to your account. It is an effective way to enjoy gaming while staying within your budget.
How to Deposit
The minimum deposit at 89bd is ৳500 across all payment methods. This limit is the same for bKash, Nagad, Rocket, Upay, and bank transfer. So it is easy to get started even on a small budget.
Log in to your account, select Nagad from the deposit section, and enter the amount. Send the payment to the 89bd Nagad number shown on screen and submit the transaction ID. The balance will be credited within a few minutes.
Select bKash from the deposit page and send money to the merchant number displayed. Enter your 89bd user ID in the reference field when making the payment. Submit the transaction ID and your balance will be updated quickly.
Deposits are usually processed within a few minutes. If there is a delay, first check that you submitted the transaction ID correctly. If the issue persists, contact us via live chat with the ID and a screenshot of the payment — the team will resolve it quickly.
89bd does not charge any additional fees on deposits. However, your mobile wallet or bank may apply small transaction fees under their own terms — that is at the discretion of the relevant service provider. For the best experience, pay directly from your wallet.
How to Withdraw
Approved withdrawals at 89bd are usually completed within 1 hour. If verification is done and the request is in order, most payments arrive before that. This is one of the fastest withdrawal services in Bangladesh.
The minimum withdrawal amount at 89bd is ৳1,000. This limit is the same for bKash, Nagad, Rocket, Upay, and bank transfer. Make sure your balance is sufficient before requesting a withdrawal.
Yes. 89bd's payment system is active 7 days a week, 24 hours a day. Whether it is night or a holiday, withdrawal requests can be made at any time and the same 1-hour target applies.
Yes, for security reasons withdrawals can only be made to a wallet or bank account registered in your own name. Payments to wallets registered in someone else's name are not processed. This is for the protection of your account.
A pending status means the request is under review. If it has been more than 1 hour, share the withdrawal reference number with us via live chat. The support team will check the status and let you know.
BPL & International Matches
Match winner, toss winner, total runs (over/under), top run scorer, method of first wicket, and powerplay runs are the most popular markets among players. These markets are especially exciting in T20 format.
If a match is cancelled or officially declared No Result, the related bets are generally voided and the stake is refunded. If the result is determined by the D/L method, bets are settled as normal. Read the terms and conditions for full details.
Yes, 89bd offers live in-play betting. You can place bets in real time while watching over-by-over statistics as the match progresses. Odds change every moment, so making the right decision at the right time is key.
Yes. You can add multiple matches or markets together to place an accumulator bet. If all legs are correct the payout is much higher, but if one leg is wrong you lose the entire bet. For example, you can combine the winner and total runs of a Bangladesh vs India match in one bet.
Yes. You can bet on major cricket tournaments at 89bd, including the ICC World Cup, T20 World Cup, IPL, and BPL. Various markets are available during tournaments, such as series winner, top batsman, or highest wicket taker.
Bets are generally settled quickly after the official result of the match is announced. Live market settlements are completed right after the specific event occurs (a wicket falling, an over ending). Winnings are added to your balance immediately.
Still have questions?
Our 24/7 support team is always ready to answer any question you have in Bengali. Contact us via live chat or email — no need to wait.
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